Shipping

Where we ship

We ship to addresses within the United States, including Alaska, Hawaii and US territories. We do not currently ship internationally. Hemp-derived topical products are subject to different rules in different countries, and rather than have an order seized in customs we would rather not take it.

We cannot ship to a PO box for orders that require a signature, but standard orders to a PO box are fine.

Processing time

Orders are packed and dispatched from our Union Square studio within one to two business days. Orders placed on a weekend or a public holiday are processed on the next business day. You will receive a confirmation email when the order is placed and a second email with tracking once it is handed to the carrier.

If you need something faster than that — for a gift, or before you travel — email us at massage@enhancewell.com before ordering and we will tell you honestly whether it is possible rather than take the order and hope.

Carriers and delivery time

We ship via USPS and UPS, choosing whichever is faster and better priced for the destination. Typical delivery is two to five business days after dispatch within the continental United States, and longer for Alaska, Hawaii and the territories.

Delivery estimates are the carrier's, not a guarantee. Weather, holidays and carrier backlogs affect transit time and are outside our control once the parcel is handed over.

Shipping cost

Shipping is a flat $8.50 per order, and it is free on orders over $100.00. The exact shipping charge and sales tax are both shown at checkout before you enter any payment details — there is nothing added after you confirm.

Tracking your order

Tracking is emailed automatically when the parcel is collected. If it has been more than two business days since your confirmation email and you have not received tracking, check your spam folder first, then email us and we will resend it.

If your order arrives damaged or incomplete

Email massage@enhancewell.com within seven days of delivery, with your order number and a photograph of the packaging and the product. We will replace a damaged or missing item at our cost. Do not discard the packaging until we have confirmed — the carrier sometimes requires it for a claim.

Wrong address

We ship to the address exactly as entered at checkout. If you notice a mistake, email us immediately — if the order has not yet been dispatched we can correct it at no charge. Once a parcel is in the carrier's hands we cannot redirect it, and a parcel returned to us as undeliverable will be reshipped at the standard shipping cost.

Questions

Email massage@enhancewell.com or use the contact form. For what happens after delivery, see our returns policy.

Relax and Relief by Enhancewell
41 Union Square West, Suite 501
New York, NY 10003